How can we help you?

Customer helpline:
0800 200 6060






By post:
Customer Experience Centre


Email Updates

Sign up here to receive updates about our modernisation programme

Northern fleet refurbishment hits 50%
25th June, 2019

Northern has now refurbished more than 50 per cent of its trains. The news comes as Northern launched […]

Find Out More
North East customers get extra Newcastle – Carlisle services
25th June, 2019

Northern is set to give extra rail services to customers travelling between Newcastle and Carlisle. As part of […]

Find Out More
Gainsborough Central set for first weekday service for 30 years
25th June, 2019

Northern is set to give Gainsborough Central its first weekday rail service for almost 30 years. The new […]

Find Out More
Leeds customers set to benefit from new direct Chester service
1st May, 2019

Northern is set to introduce a new service between Leeds and Chester as part of its May timetable […]

Find Out More
North West welcomes Northern’s first fully refurbished Class 150
18th April, 2019

Northern, the UK’s largest train operator outside of London, has sent the first of its fully refurbished trains […]

Find Out More
100th refurbished train
29th October, 2018

Northern has launched its 100th refurbished train into service, marking another landmark milestone in Northern’s comprehensive modernisation programme. […]

Find Out More
Northern hits century in station improvements
15th October, 2018

Northern has hit a century in its ongoing work to improve stations across the north of England, with […]

Find Out More
Official unveiling of £500m new train fleet
5th October, 2018

Northern has unveiled the first two trains in a £500m new fleet that will set new standards for […]

Find Out More
Northern unveils first digital train
20th September, 2018

Northern has given customers a glimpse into the future with the launch of its first fully refurbished train, […]

Find Out More
Track-testing for next generation of brand new trains
11th September, 2018

This week, train operator Northern reaches another significant landmark in its unprecedented £500 million modernisation programme – the […]

Find Out More
Northern’s first new train arrives in the UK
26th June, 2018

The first of Northern’s new 98 trains has arrived into the UK. The diesel train arrived into Royal […]

Find Out More
Two services per hour at Kirkstall Forge
20th May, 2018

Enhancements to the Northern timetable sees half hourly weekday services at Kirkstall Forge in both directions. From 20 […]

Find Out More
Kirkstall Forge service improvement
21st March, 2018

Northern customers travelling from Kirkstall Forge to Leeds and Bradford are to benefit from two trains an hour […]

Find Out More
A Class above – ScotRail 170 trains arrive at Northern
9th March, 2018

Northern has this week taken delivery of two Class 170 trains at its Neville Hill depot near Leeds. […]

Find Out More
First new Northern train heads for track testing
9th March, 2018

Northern’s first brand new train to leave the factory is on its way for track testing. The Class […]

Find Out More
Northern unveils first new state-of-the-art train
6th February, 2018

Northern’s modernisation is gathering speed with the first completed new train due off the production line in a […]

Find Out More
Rail Minister views 150 refurbishment
15th December, 2017

Northern and Arriva TrainCare yesterday (Thursday 14 December) welcomed Rail Minister Paul Maynard for a tour to see […]

Find Out More
Old gives birth to the new in Manchester
10th December, 2017

Manchester’s three main railway stations were today connected for the first time by the Ordsall Chord bridge – […]

Find Out More
Northern to take first rail customers across Manchester’s Ordsall Chord
8th December, 2017

Rail operator Northern is preparing to welcome customers onto the first passenger service to cross Manchester’s Ordsall Chord […]

Find Out More
Northern’s six-month progress outlined in new Customer Report
24th November, 2017

Northern has released its latest Customer Report – detailing its progress during the past six months. From refurbished […]

Find Out More
Blackburn’s new £23m train maintenance depot unveiled
27th October, 2017

Rail Minister Paul Maynard MP, Northern and Network Rail have officially opened a new £23m train maintenance depot […]

Find Out More
Northern reaches the big three-oh
26th September, 2017

This week marked the achievement of another milestone in train operator Northern’s modernisation plans as it sent its […]

Find Out More
Northern swaps tracks for runway at launch of new uniform
9th September, 2017

Northern swapped the tracks for the runway last week when staff at the rail operator took to the […]

Find Out More
Northern looks to Enhance disability awareness
21st August, 2017

Enhance the UK is delighted to announce a new project partnership with Northern (Arriva Rail North) to deliver […]

Find Out More
Northern welcomes extra train services to Harrogate
31st July, 2017

Northern has this week started running two new weekday trains to and from Harrogate. Extra rail services have […]

Find Out More
Customer satisfaction continues to improve at Northern
25th July, 2017

Overall journey satisfaction amongst Northern’s customers has risen to 83 per cent, according latest figures released as part […]

Find Out More
Northern to explore innovations for Lakes Line
20th July, 2017

Northern is working on proposals to develop innovative solutions following the news that the line is not to […]

Find Out More
Northern’s new trains are taking shape
6th July, 2017

In April 2016 Northern, The UK’s largest train operator outside of London, announced it was investing £580 million […]

Find Out More
Northern’s Better Stations programme is taking shape
19th June, 2017

Northern’s Better Stations programme is taking shape. And work on the first station began today – at Eccleston […]

Find Out More
Northern launches 10th refurbished train
15th June, 2017

Northern, the UK’s largest train operator outside of London, launched its tenth refurbished train into service this week. […]

Find Out More
Northern’s new trains are taking shape
15th June, 2017

In April 2016 Northern, The UK’s largest train operator outside of London, announced it was investing £580 million […]

Find Out More
Survey launched to find out what customers think
31st May, 2017

The train operator has launched a survey to find out what customers think of new facilities being trialled […]

Find Out More
Northern opens wheel-y good facility at Blackpool North
5th May, 2017

A new cycle storage unit has officially been opened at Blackpool North station today, Friday 5 May. The […]

Find Out More
Better Stations are coming to Northern
27th March, 2017

Better Stations are on their way across the Northern network As part of an ambitious modernisation plan Northern […]

Find Out More
New technology arrives at Harrogate
27th March, 2017

New technology has pulled into Harrogate station! Automated ticket gates have been installed on the main concourse as […]

Find Out More
Parking now even safer at Northern stations
23rd January, 2017

Parking at Northern’s stations has never been safer thanks to a scheme which is helping give customers greater […]

Find Out More
Flex trains on the way
23rd December, 2016

Working with the Rail North Partnership, to support a growing railway in the north, Porterbrook and train operator […]

Find Out More
Customer survey results released
19th December, 2016

Transport Focus have released the results from an independent survey of Northern customers, providing valuable insight into their […]

Find Out More
New features on Northern App
15th December, 2016

Northern has recently updated its mobile app, adding two new features to help customers stay safe and keep […]

Find Out More
We Are Listening
8th December, 2016

Northern invites customers to share ideas for customer service. More than three quarters of Northern customers think customer […]

Find Out More
Work set to begin on new station building at Newton-le-Willows
22nd November, 2016

Rail passengers in Newton-le-Willows are to benefit from new modern facilities with work soon set to get underway […]

Find Out More
Transformation of Rail in the North Begins
24th October, 2016

Northern, the UK’s largest train operator outside of London, has unveiled its first partly refurbished train today. Northern, […]

Find Out More
£4.5m investment provides passengers with better access at Leyland station
6th October, 2016

Leyland station now has step-free access to all platforms thanks to a £4.5m upgrade. Passengers using Leyland station […]

Find Out More
Travel Safe With Northern
3rd October, 2016

Northern launches new travel safe team. This weekend saw the launch of Northern’s new 55-strong Travel Safe team […]

Find Out More
Northern launches series of customer roadshows in Leeds
26th August, 2016

Northern, part of the Arriva group and the UK’s largest train operator outside London, has launched a customer […]

Find Out More
Harrogate Station Sets The Tone For The Region
1st August, 2016

Over £1million worth of improvements have been completed at Harrogate station and are being enjoyed by over customers […]

Find Out More
Arriva signs rolling stock contract for new Northern rail franchise
25th February, 2016

Plans for the multi-million pound investment programme in the Northern rail franchise have moved a step closer today […]

Find Out More