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Customer helpline:
0800 200 6060

Email:
enquiries@northernrailway.co.uk

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Customer Experience Centre
Freepost
NORTHERN RAILWAY

Visit:
northernrailway.co.uk

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So, here’s what we are doing…

We are investing £30million in all of our stations. Some of the improvements will be really big, some of them smaller, but we’re working to make all our stations a better place to be and also more environmentally friendly.

Our programme of investment is ongoing, as we work in partnership with other organisations to deliver the larger improvements, and we’ll continue to deliver these.

Some of the work completed so far includes:

  • Improved waiting areas and shelters
  • Upgraded car parking facilities
  • More and better ticket vending machines, to make it easier for you to buy your ticket before you board

We’re getting ideas above our station

There’s a wide variety of improvements being made at lots of our stations, they include:

  • Better lighting to make the station a brighter, safer place to be
  • Refurbishing waiting rooms
  • Platform lengthening to bring you longer trains
  • Installing new ticket buying facilities to make your journey easier
  • More customer information screens
  • Improved security and CCTV

 

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